FAQs

Do I need a professional to install my product?
Our products come with an easy installation guide. The Wow Art System is so easy you will be able to set up the product yourself. Depending on your skills and experience mounting the product to the wall will take a little bit more skill, but if you can hang a picture frame you can hang The Wow Art System.  If you are unsure of installation we recommend seeking additional guidance before proceeding with installation.
 
 How does the Complete Wow Art System Work?
See our video here on how flexible this system is.  The Art System is made up of a frame, which can be illuminated or non-illuminated and a digitally printed fabric graphic. The frame is assembled with a simple tool in just a few minutes.  The fabric print then pushes into the metal channel and you will have a seamless picture to mount to your wall.  The idea of the system is the graphic can be easily changed over time.  If you want to print a new photo with your existing system simply choose from the range of Print Only images or supply your own file to be printed.
 
Can I print my own photo?
Yes select the "Your Print" option in full system. Artwork requirements apply when submitting your own photo.  Ensure you are meet the file size set up requirements to ensure your print is the best quality.
Do you deliver Australia Wide?
Yes we deliver nationally through trusted carriers to all states.  We offer flat rate shipping to give you the best possible pricing.
Do you offer International Shipping?
Unfortunately we only ship within Australia at present.
Do you offer Express Shipping?
At this stage we only offer standard shipping.  Many of our products are made to order.  They are made and shipped as quickly as possible.  We know you want your new items as fast as possible.
Do you offer returns?
We do not offer change mind returns. Please choose carefully as your items will be made to order.  Of course if your order arrives damaged please photograph and contact our team immediately.
What is your warranty?
We offer 12 months limited warranty on the frame, electrical and fabric print.
Where do your items ship from?
Our Wow Art System is manufactured in Melbourne.  Systems are custom made upon order and dispatched asap.  Lead time is generally 2 weeks from order date.
What Payment Methods Do you Accept?
We accept all major credit card carriers including Amex.  
Do you offer Lay-By?
We do not offer Lay-by.  We will be offering AfterPay in the future, stay tuned for more info on this as we add this service.
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